Refund policy

Returns & Refunds Policy

KV Clothing — Essentials Dept.

We want you to love what you ordered. If something isn't right, here's how returns work.

Return Window

You have 3 days from the date your order is delivered to request a return or exchange. Requests made after this window cannot be accepted.

Eligibility

To be eligible for a return, items must be:

Unworn, unwashed, and unused
In original condition with all tags attached
Returned in original or equivalent packaging

Items that are damaged, altered, or show signs of wear will not be accepted.

How to Request a Return

Contact us within 3 days of delivery via [email/Instagram DM/contact form], including your order number and reason for return.
We'll confirm eligibility and provide return instructions.
Ship the item back within [3-5days] of approval — return shipping costs are the customer's responsibility unless the item arrived defective or incorrect.

Refunds

Once we receive and inspect the returned item, we'll notify you of approval or rejection.

Approved refunds are issued to the original payment method.
Original shipping fees are non-refundable, except in cases of our error (wrong or defective item).

Exchanges

Exchanges for a different size or colorway are subject to availability. If the requested item is unavailable, a refund will be issued instead.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 3 days of delivery with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund.